La esencia del Liderazgo
Como me dijo un compañero cuando lo compartí en Linkedin, “No dejemos de compartir estos mensajes hasta que algún día las cosas empiecen a cambiar…”
Que lo disfruteis
The client is always wrong
Me quedo sobre todo con las conclusiones:
Just because your customers aren’t always right, doesn’t mean you can’t learn from them. I love the Bill Gates quote: “Your most unhappy customers are your greatest source of learning.” If you have a customer or client who is seemingly impossible to please, learn from them; this doesn’t mean you need to keep them as a customer, but ask yourself what you can do differently in the future to avoid a similar problem.
I would also like to note that I’m not suggesting we simply give up on resolving conflict with customers. I’m simply saying this: Look at the bigger picture when dealing with consistently unreasonable customers or clients. Look at what’s really important, and ask yourself if repeatedly attempting to please an unpleaseable customer is really the best business decision.
What do you think: Is the customer always right? If not, how do you know when ‘enough is enough’?